Cancellation Options

We understand that plans can change. This guide explains the cancellation policies, refund processes, and options available when you need to modify or cancel your yacht charter.

Understanding Cancellation Policies

Policy Types

Cancellation terms vary by yacht and are set by each charter provider. Common policy types include:

Flexible

  • Free cancellation up to 14 days before charter
  • 50% refund for cancellations 7-14 days before
  • No refund within 7 days of charter date

Moderate

  • Free cancellation up to 30 days before charter
  • 50% refund for cancellations 14-30 days before
  • No refund within 14 days of charter date

Strict

  • 50% refund up to 60 days before charter
  • 25% refund for cancellations 30-60 days before
  • No refund within 30 days of charter date

Viewing the Policy

The specific cancellation policy for each yacht is displayed:

  • On the yacht listing page
  • During the booking process before payment
  • In your booking confirmation email
  • In your account dashboard under "My Bookings"

Always review the cancellation policy before confirming your reservation.

How to Cancel a Booking

Online Cancellation

  1. Log in to your Seayott account
  2. Navigate to "My Bookings"
  3. Select the booking you wish to cancel
  4. Click "Cancel Booking"
  5. Confirm your cancellation request

Contacting Support

If you're unable to cancel online or need assistance:

Please include your booking reference number in all communications.

Refund Process

Refund Timeline

Once a cancellation is processed:

  • Credit Card: Refunds typically appear within 5-10 business days
  • Bank Transfer: May take up to 14 business days
  • Other Methods: Timeline varies by payment provider

Refund Amount

Your refund is calculated based on:

  • The cancellation policy that applies to your booking
  • The date of cancellation relative to your charter start date
  • Any non-refundable fees or deposits specified at booking

Service Fees

Seayott's service fee refund policy:

  • Fully refundable if cancelled within free cancellation period
  • Partially refundable during partial refund periods
  • Non-refundable after the free cancellation window closes

Modifying Your Booking

Date Changes

If you need to change your charter dates:

  1. Contact us as early as possible
  2. We'll check availability with the yacht provider
  3. Date changes may be possible without cancellation penalties
  4. Any price difference will be calculated based on new dates

Other Modifications

Changes to guest count, itinerary, or other details:

  • Contact our concierge team to discuss options
  • Modifications are subject to provider approval
  • Additional charges may apply for some changes

Special Circumstances

Weather-Related Issues

If severe weather affects your charter:

  • The captain has authority to modify itineraries for safety
  • Significant weather events may qualify for partial refunds
  • Contact us to discuss options if weather impacts your plans

Provider Cancellations

If the yacht provider cancels your booking:

  • You'll receive a full refund of all payments
  • Our team will help find alternative options
  • We'll prioritize rebooking you on a comparable yacht

Major Disruptive Events

In cases of extraordinary circumstances (natural disasters, pandemics, travel restrictions):

  • Special policies may apply
  • Contact our team to discuss your situation
  • We work with providers to find fair solutions

Travel Insurance

Why It's Important

We strongly recommend travel insurance that covers:

  • Trip cancellation for covered reasons
  • Trip interruption
  • Medical emergencies
  • Travel delays

What to Look For

When selecting travel insurance, ensure it covers:

  • The full cost of your charter
  • "Cancel for Any Reason" coverage for maximum flexibility
  • The specific activities you'll be doing

Filing Claims

If you need to file an insurance claim:

  • Document your cancellation with Seayott
  • Save all booking confirmations and correspondence
  • Contact your insurance provider promptly
  • We can provide documentation to support your claim

Avoiding Cancellation Fees

Book with Flexibility

  • Choose yachts with flexible cancellation policies
  • Book early to allow time for plan changes
  • Consider "Cancel for Any Reason" insurance

Communicate Early

  • Notify us immediately if your plans may change
  • Earlier cancellations typically receive larger refunds
  • We may be able to help find alternatives

Frequently Asked Questions

Can I get a refund if I just change my mind? Refunds for voluntary cancellations depend on the booking's cancellation policy and timing. Check your specific policy for details.

What if I need to cancel due to illness? Standard cancellation policies apply, but travel insurance may cover cancellation due to illness. Contact your insurance provider.

Can I transfer my booking to someone else? This may be possible depending on the provider. Contact us to discuss options.

What happens to my deposit? Deposits are subject to the same cancellation policy as the full payment. Check your booking terms for specifics.

Need Help?

If you have questions about cancellation options or need assistance with a booking change, our concierge team is here to help.

Contact our support team

We're committed to finding fair solutions when plans change unexpectedly.

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